04Custom workflow2025Redacted
BEST — internal system
Repair tracking, from front desk to technician
Custom system running the phone repair journey end to end: intake, diagnosis, parts, repair, handover — across seven locations.
- connected locations
- 7
- technicians
- 80+
- parts tracked
- 112 555
connected locations
technicians
parts tracked
Context
Seven locations, 80+ technicians, devices moving between workshops. Previously, the state of a repair lived in a notebook, a spreadsheet, and three WhatsApp threads. The system replaces all of it with one tracked journey: every device has a status, every handover is logged, every part pulled from stock is tied to a repair. The front desk can answer "where is my phone" without calling the workshop.
Built with
- Laravel
- Vue.js
- MySQL
Screens
Inside the build
- 1Administration hub: user management, collection point tracking, and system log viewing.
- 2Shop management: client tracking and phone device record management.
- 3After-sales service: receiving, repairing, and tracking incoming phones.
- 1Superadmin hub: creation, management, and deletion of user and employee accounts.
- 2Summary table of users and employees: multiple roles, multi-location assignments, contact details, and access PINs.
- 3Admin action button to open the new user creation form.
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